Help Center

No, you cannot measure other footwear and get an accurate measurement. Other shoes are usually larger than your foot, and if we used those measurements, your moccasins would be far too large. Please measure your feet according to our method described below. 

The best way we recommend to measure for moccasins is to stand on a piece of paper. Trace around each foot with a pen or pencil, keeping the pen or pencil vertical as you go around. You may need help from someone for this step. Once you have each foot traced, measure from the longest toe to the back of the heel. We prefer centimeters as it is more accurate than using inches, but either will do. Next, measure the width of your foot at the ball, just below the toes. Use these measurements to compare to our size charts.

For custom moccasins, we will also require an instep measurement. To take this measurement, use a soft tape measure or a string and start on the outside of your foot. From the floor in front of the ankle, go up and over the top of the foot, just below the ankle area, and back down to the floor on the inside of the foot. We need this measurement from both feet. We only need a measurement over the top of the foot, we do not require the entire circumference. The instep measurement will help to determine how much material is needed across the top of the foot. If you need help, please contact us and we will do our best to assist you.

Our standard moccasins come in whole sizes. However, we can make a pair of moccasins custom to your measurements! We will require length, width, and instep measurements for each foot, using the process described above.

We have made custom color moccasins in the past, and we enjoy seeing the creativity of our customers! If you desire a custom color combination, please contact us. We will need measurements for both feet, and we cannot start on patterns for your moccasins until we have them. We have a wide range of leather color options available to us, so please contact us to discuss your ideas!

The most accurate way to order a belt is by providing us with a waist measurement. Using a soft tape measure, thread the measure through your pant belt loops. Send us this measurement by providing it at checkout and let us know it is a waist measurement, not a pant size. 

Absolutely! All we need is a waist measurement, as described above. If you need any further customization, please contact us.

We have found that cleaning our handle holders is very simple and intuitive. Usually a quick wipe with a warm, wet cloth and some soap gets most cooking spatter and dust off the leather. We then recommend using the oil used to season your cast iron skillet to be wiped across your handle holders. The oil will keep the leather supple and give it a beautiful sheen.

We have had much success in creating handle holders for various brands. We will require further information, including handle length, width, and thickness. Depending on the shape of the handle, we may also need photos to include with the measurements. Please contact us and we will work with you to create a set just for your pan!

We currently make every item we offer on a one-at-a-time basis. We need a 3 to 5 business day processing time to complete orders before they are shipped. We typically ship via USPS unless otherwise requested. Shipping times will vary based on the method selected at checkout. Typically, First Class Mail takes 5-10 business day, Priority Mail is 2-3 business days, and Priority Mail Express is 1-3 business days.

We provide tracking information for every shipment. You should receive an e-mail with all pertinent information. If you do not receive this e-mail, first check any spam folders, then contact us. We will happily send you a copy of the tracking information.

We accept returns as long as an item is not customized, on sale/clearance, or otherwise noted. Please contact us within 10 days of receipt. After we confirm the return request, an authorization number will be given. Please include this number with your return. Any return without an authorization number will be denied. All returns are subject to a 10% restocking fee. Any shipping paid is not refunded. 

An exchange is not an issue! Depending on the item, further information may be required. Please contact us and we will work with you to make sure we get all the proper information required per the item being exchanged.